Job Openings

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College Internship

What we need:

RCI is looking for driven and energetic individuals to join our team and help drive technical solutions and growth. We are seeking current and recent college students who have an interest in information technology, business management, social media projects.

Qualities:

Assertive, creative and forward thinking
Successful written and spoken communicator
Highly motivated and driven to succeed

What are the benefits:

Training
Hands-on experience (mobility between departments)
Flexible hours

Location:

Openings: Owings Mills, Maryland

RCI is proud to be an equal opportunity employer. To apply, send your resume to rcihr@realistic-computing.com with Internship in the subject line.

IT Services Technician I

Summary:

This position is responsible for specific functions in supporting the IT Services including special event support, computer repair, maintenance and installations. This position is responsible for assisting IT services team with helpdesk, ticketing, operation and maintenance of computer devices, telecom devices, telecom and cabling support, desktop support, end user support, and legacy hardware maintenance

Essential Duties and Responsibilities:

Assist in several technology requirements within the company that include, but may not be limited to, desktop and network installations, commercial and government technology support, software support and equipment and hardware repair, special projects,
Assists management in making recommendations for system components, software, vendors, and consultants to ensure the most effective and efficient technologies for the development of technical materials
Assist in technical support delivery for projects relating to several support areas as required
Daily management of time and updates to service tickets
Prioritize and manage service tickets and projects
Perform other duties as assigned

Knowledge, Skills and Abilities:

Knowledge of hardware and setup standards, including selecting and installing desktops, routers, network devices, cameras, software and diverse applications
Knowledge security standards, practices and equipment
Knowledge of protocols and network topology and cabling
Knowledge of Windows 7- 10, Apple/MAC, operating systems
Skill in the use of computers and relevant authoring tools such as Microsoft Office Professional Suite, Expressions, Adobe or Nitro
Skill in troubleshooting computer and/or network issues
Skill in the use of internet technologies such as web browsers, HTML and web pages
Skill in the use of Antivirus programs. Backup programs,
Ability to utilize professional tools and resources
Ability to interpret, adapt, and apply guidelines and procedures
Ability to manage projects and plan based on company principles
Ability to adapt to change and unexpected events
Must be detailed oriented with a Strong Work Ethic
Ability to work in a dynamic, demanding environment with patience and initiative
Good communication Skills
Professional appearance and demeanor

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to travel in and out of state, stand and reach with hands and arms. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required walk and sit.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must occasionally lift and/or move up to 50 pounds

Essential Personnel:

This function/position has been designated as “non-essential.”

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have reliable transportation at all times and successfully pass annual Criminal Background Check and Drug test as necessary

3 years of experience working in a related field plus equivalent certification(s) such as A+, Net+ and/or MCP and/or additional 2 years’ experience in related field

A/V and Media Technician II

Summary:

This position is responsible for specific functions in supporting client onsite/on property AV projects needs and special event support, and project planning and system integration. This includes commercial installation support, operation and maintenance of permanent and mobile video conferencing systems, digital video storage, retrieval and other multimedia content for RCI Media.

Essential Duties and Responsibilities:

Setup, operate, maintain and support equipment used to enhance live events, such as microphones, video recorders, projectors, sound mixing equipment.
Record meetings and presentations with video cameras, operate spotlights, adjust amplifiers, coordinate graphics used in displays and provide technical support for teleconferences, webinars and distance-learning classes.
Edit, copy and store video and DVDs, track inventory of equipment and order supplies
Edit and Create video footage and script, produce, shoot, edit and distribute digital video.
Maintain a schedule of hardware maintenance and repair and notifications to vendor if required
Ensures compliance with technology and industry standards
Vendor management as needed for onsite property
Setup and support scheduled conferences, seminars, trainings, teleconferencing, etc.
Installation of video and audio equipment as needed from management or Team Lead
Respond on demand to client requirements and requests
Attend meetings to support clients
Perform other duties as assigned

Knowledge, Skills and Abilities:

Advanced knowledge of multimedia equipment and setup standards, including selecting and installing microphones, mixers, matrixes, amplifiers, switchers, digital projectors and screens
Knowledge of sound reinforcement standards, practices and equipment
Advanced knowledge of current audio video applications and relevant software applications
Skill in the use of computers, instructional media and relevant authoring tools
Ability to evaluate and edit the content, structure, and format of a range of written material
Ability to utilize professional audiovisual facilities and equipment assignments
Ability to interpret, adapt, and apply guidelines and procedures
Ability to utilize professional audiovisual facilities and equipment
Ability to adapt to change and unexpected events
Must be detailed Oriented with a Strong Work Ethic
Ability to manage time appropriately for planning client meetings
Ability to work in a dynamic, demanding environment
Ability to properly maintain a flexible schedule as needed
Ability to mentor/cross train colleagues requiring project collaboration
Lead collaboration projects between multiple locations and/or properties
Good communication skills
Professional appearance and demeanor

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, this position oversees special event support which often utilizes large amplification and sound systems that may result in a very loud working environment. Some sites are medical facilities and require ability to comply with HIPPA level confidentiality, viewing medial procedures for video support and editing

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand and reach with hands and arms. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to walk and sit.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must occasionally lift and/or move up to 50 pounds

Essential Personnel:

This function/position has been designated as “non-essential.” This means that when the faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover and continue operations onsite.

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, meet varying client schedule needs and have reliable transportation at all times

AA Degree or experience in related field
2+ Years support AV support / installations
3+ Years technically supporting video conferencing meetings and special events
Must have intermediate experience with Microsoft Office Productivity products such as Word, Excel and Outlook

3D Developer Intern

Summary:

The 3-Dimensional (3D) Developer works in accordance with the company’s software development lifecycle to design and develop both new and enhancements to 3D Objects and applications that meet client business specifications. Primary responsibilities include requirements analysis to gain an understanding of business needs to develop a level of effort estimates, software design and development, unit testing, performing design and code reviews, and development of technical documentation. Additional responsibilities include performing system analysis, code modifications, and functional testing to troubleshoot application production issues. Key attributes that will be acquired during the 3D Developer Intern position are:

Use Unity and or Unreal in the development of 3D objects
Develop 3D Objects for Microsoft Hololens 2 Glasses
Evaluate different 3D development and rendering tools
Assist in the testing, evaluation, and development of a Microsoft Dynamic 365 Remote Assist, Field Service, and Guides capability
Leverage the use of a software development lifecycle designed to ensure the delivery of high-quality content
Employ Power-BI in the development of custom applications and interfaces for Microsoft Hololens (nice to have requirement)
Assists with ensuring tasks are properly completed
Install software to ensure the delivery of 3D objects
Identify issues, questions, and recommendations for improving operations, services, and quality to lead or management intervention
Document activities, instructions, technical specifications, or any processes needed for the successful delivery of objects and service

Essential Duties and Responsibilities:

Follow oral and written instructions as given by authorized RCI staff.
Work in a team environment.
Perform technical tasks with minimal supervision.
Develop an in-depth knowledge of the company’s application portfolio, development tools, and development procedures.
Actively participate in the development and review of business and system requirements to obtain a thorough understanding of business needs in order to deliver accurate solutions.
Assist in development activities’ level of effort and duration estimates for schedule planning. The developer is expected to proactively manage activities to deliver the required work on time.
Assist in the development of high-quality software code in accordance with established company standards and development guidelines.
Produce technical documentation that accurately and thoroughly depicts the software design and code base. The documentation needs to sufficiently assist QA testing and production support activities.
Perform adequate unit testing of own and other developers’ application development work. At a minimum, unit testing should ensure all requirements have been addressed, all basic functionality works, and errors are handled properly.
Troubleshoot application production issues that resolve the issues without causing additional problems.
Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
Provide updates to the RCI designated lead on work in progress, work completed, work planned, and issues potentially impacting the on-time completion or quality level of work.
Perform systems analysis and functional testing as needed.
Ability to support and create applications front end and back end respectfully.
Complete enhancements and support for existing applications

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Standard office environments remote and client location for projects and/or appointments

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Minimum Requirements:

Currently enrolled in an educational institution.
Knowledge of technologies associated with animation, gaming, object rendering, or art.